Terms of sale

Scope
These general conditions of sale govern the contractual relations between RISPAL and its customers. They apply to all sales of products made on our website.

Products and orders
RISPAL strives to provide accurate information about its products, including their description, characteristics and availability. Orders placed on our website are subject to our acceptance and availability of products.

Price and payment
The prices shown on our website are in euros and include all applicable taxes. Payment can be made by credit card or any other means of payment accepted by RISPAL.

Delivery
We promise to ship the ordered products as soon as possible. The delivery times indicated are indicative and may vary depending on the destination and logistical constraints.

Shipping fees are shown in the final window before payment and vary depending on the destination and the products purchased.

The indicated delivery times are approximately 3 weeks and may vary depending on the destination and logistical constraints.

Right of withdrawal
You have a withdrawal period of 14 days from receipt of the products to exercise your right of withdrawal. For this, you must inform us in writing and return the products in their original condition.

Once your request has been received, we will provide you with the return process, which must be carried out at the following address:  RISPAL – 11 avenue Firmin Marbeau – 19100 Brive-la-Gaillarde

Warranty and Liability
RISPAL guarantees that its products comply with current quality standards. In the event of a defective product, we will proceed with a replacement or refund, in accordance with the conditions provided by law.

Personal data
We respect the privacy of your personal data and use it in accordance with our privacy policy. We do not share your information with third parties without your consent.

Intellectual property
All content on our website, such as texts, images, logos and brands, are the exclusive property of RISPAL or its partners. Any unauthorized use is strictly prohibited.

Disputes and applicable law
In the event of a dispute, we encourage you to contact us first in order to find an amicable solution. These general terms and conditions of sale are governed by French law. In case of persistent dispute, the French courts will have jurisdiction.

Modification of the general conditions of sale
RISPAL reserves the right to change these terms and conditions at any time. The new conditions will apply to orders placed after their publication on our website.

If you have any questions or need assistance, please contact us using the contact details provided on our website.